Privacy

We respect your privacy and value every aspect of our relationship with you. Nothing is more important to that relationship than maintaining your trust and confidence. Our responsibility to protect your personal information is imperative that we take very seriously. Listed below are our policies and procedures for collecting, disclosing, and safeguarding the information that our customers and former customers provide to us.

As predicated on the customer's consent and for the purpose of achieving error-free service, we collect and use personal information in our business transactions. Such information includes contact information and preferences, inclusive of billing names, postal and email addresses, telephone numbers, and credit card numeration and related information. That information is further secured by data protection authorities, explained in more detail below.

With respect to credit card transactions conducted by telephone, we shred all related written information and purge computerized credit card information from our servers. We do this on the day of the transaction. We maintain a file of your order number, your postal and email addresses, and other necessary information specific to the order, including, where applicable, the credit card company or processor's confirmation number. We never share your email address with anyone outside our company or with any employee not encharged with responsibilities relating to the order processing side of our business. And even when such employees enter credit card numbers into a computer record, the numerals are blinded on the screen.

Payment information is transferred through PayPal or Authorize.Net, both of which are leading payment gateways and merchant service providers. Security protocols (such as Secure Sockets Layer – SSL – technology) enable safe and secure credit card transactions through electronic credit card processing networks, all of which are compliant with industry standards. Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is monitored and guaranteed Security Metrics (www.securitymetrics.com).  Every year we achieve PCI Compliance certification.

In summary, our website credit card payment processing has PASSED Payment Card Industry compliance tests. Heartland Table Pads has taken steps necessary for the protection of customer credit card numbers and other sensitive information.

Return and Refund Policies

Policy for Custom-Made Products:

We work with great care and diligence to accurately meet your specifications. That we do so is as much a matter of pride as it is a consideration for profit. We are also aware that sometimes sudden changes in plans can throw a wrench into the works. Therefore, you can CANCEL your order, as long as you do so within three working days after placing it. However, any job designated as a "rush order" cannot be canceled.

The ABCs that drive the high demand for our custom-made products are: (A) our choice of high-grade materials, (B) our exacting workmanship, and (C) our meticulous attention to fit. In the unlikely event that our custom product does not meet your expectations relating to these factors, we will, at our option, REPAIR OR REPLACE IT WITHOUT CHARGE, inclusive of costs relating to two-way shipping. 

Since our products are custom-made, we cannot accept returns based on a customer's wrong color selection or wrong size ordered.

We need to learn about any problems as soon as possible – i.e., within a period of 15 days dating from the receipt of your order. Please notify us of any problems at don@heartlandtablepads.com or call us at 1-888-487-2377. Once 30 days dating from our initial shipment of an order lapse, the customer would then be liable for any shipping and packaging costs.

Policy for Stock Items:

If a stock item, as opposed to a custom-made order, turns out to be unsuitable for your needs, you can return it at your expense for a REFUND within 30 days of the receipt of your order. We cannot wave original shipping charges.

We will credit your credit card or PayPal account within seven calendar days after we are in receipt of the returned item,

Returned stock items must be delivered back to us in new condition, with the original packaging and accessories. Since we cannot accept any returned item without an approved return authorization, please contact us to obtain (1) our return authorization and (2) our shipping instructions.

The customer is liable for insurance cost (usually only a couple of dollars) on returned items. Because UPS is responsible for their deliveries and because the compensation for goods damaged in shipment is paid only to the shipper, we can pay refunds on only those stock items that are not damaged in shipment.

We cannot accept returns of stock items based on a customer's after-the-fact dislike of his or her own color selections.

Our Warranty is OUR PLEDGE TO YOU

We are committed to your complete satisfaction.

If, after taking delivery of your custom-made table pads, your inspection reveals defective materials or workmanship, we will repair or replace your pads at no additional cost to you. Our pledge extends for the duration of your ownership, which means that you reserve the right to instruct us to either repair or replace our custom-made pads for any reason, even those that relate to your own negligence. Just call us with your request, followed by your shipment to us of the table pads at issue together with your proof of purchase. At our expense, we will repair or replace your pads and ship them back to you.

This warranty applies to original owners only. This warranty does not apply to any of our products which are used for commercial purposes. Beyond our expressed warranties, you may have other legal protections, which differ from state to state.