We respect your privacy and value every aspect of our relationship with you. Nothing is more important to that relationship than maintaining your trust and confidence. Our responsibility to protect your personal information is imperative that we take very seriously. Listed below are our policies and procedures for collecting, disclosing, and safeguarding the information that our customers and former customers provide to us.
As predicated on the customer's consent and for the purpose of achieving error-free service, we collect and use personal information in our business transactions. Such information includes contact information and preferences, inclusive of billing names, postal and email addresses, telephone numbers, and credit card numeration and related information. That information is further secured by data protection authorities, explained in more detail below.
With respect to credit card transactions conducted by telephone, we shred all related written information and purge computerized credit card information from our servers. We do this on the day of the transaction. We maintain a file of your order number, your postal and email addresses, and other necessary information specific to the order, including, where applicable, the credit card company or processor's confirmation number. We never share your email address with anyone outside our company or with any employee not encharged with responsibilities relating to the order processing side of our business. And even when such employees enter credit card numbers into a computer record, the numerals are blinded on the screen.
Payment information is transferred through PayPal or Authorize.Net, both of which are leading payment gateways and merchant service providers. Security protocols (such as Secure Sockets Layer – SSL – technology) enable safe and secure credit card transactions through electronic credit card processing networks, all of which are compliant with industry standards. Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is monitored and guaranteed Security Metrics (www.securitymetrics.com). Every year we achieve PCI Compliance certification.
In summary, our website credit card payment processing has PASSED Payment Card Industry compliance tests. Heartland Table Pads has taken steps necessary for the protection of customer credit card numbers and other sensitive information.
If, after taking delivery of your custom-made table pads, your inspection reveals defective materials or workmanship, we will repair or replace your pads at no additional cost to you. Our pledge extends for the duration of your ownership, which means that you reserve the right to instruct us to either repair or replace our custom-made pads for any reason, even those that relate to your own negligence. Just call us with your request, followed by your shipment to us of the table pads at issue together with your proof of purchase. At our expense, we will repair or replace your pads and ship them back to you.
This warranty applies to original owners only. This warranty does not apply to any of our products which are used for commercial purposes. Beyond our expressed warranties, you may have other legal protections, which differ from state to state.
We do accept Checks and Cash, too