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    1-888-487-2377 or 1-877-447-8447

All offered products are Made in the USA using American materials.

Custom Made Quality

Our pricing is modest - our products are the best

Privacy


We respect your privacy.  We value every aspect of our relationship with you, and nothing could be more important to that relationship than maintaining your trust and confidence. We take our responsibility to protect your personal information very seriously.


That is why we would like you to be aware of our policies and procedures for collecting, disclosing, and safeguarding the information that our customers and former customers provide to us.


We collect and use personal information to better serve you. Such collection is done with appropriate notice and consent, along with required filings with data protection authorities, where applicable.


We may collect personal information from you to complete various transactions, such as product orders, information requests, payments.


The types of personal information you provide to us may include contact information, such as your name, address, telephone number,  and email address, financial information, such as your credit card number and other unique information, billing information, contact preferences.


If the order was received by phone, the very same day of your credit card transaction, we destroy/shred your credit card information. We keep your order number, your name, address, email address and specifics about the order. We never share your email address with anyone outside our company.  We will newer ever sell or volunteer any of your information to anyone.


Payment information is transferred through Pay Pal or Authorize.Net. a leading payment gateways and merchant service providers to accept credit cards safely and securely for our customers. 


Authorize.Net and Pay Pal manage the complex routing of sensitive customer information through the electronic credit card processing networks.  They adhere to strict industry standards for payment processing, including 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, industry leading encryption hardware and software methods and security protocols to protect customer information.


Compliance with the Payment Card Industry Data Security Standard (PCI DSS) is checked and guaranteed by CDG Commerce, a secure certificate, verifying the authenticity and currency is posted on our website.


PCI Security Standards are technical and operational requirements set by the PCI Security StandardsCouncil (PCI SSC) to protect cardholder data. The standards apply to all entities that store, process or transmit cardholder data – with requirements for software developers and manufacturers of applications and devices used in those transactions. The Council is responsible for managing the security standards, while compliance with the PCI set of standards is enforced by the founding members of the Council, American Express, Discover Financial Services, JCB, MasterCard and Visa Inc.

Return and Refund Policies

Most of the products offered on this website are custom made according to your specification. We will work tirelessly to make sure the product meets your requirements and specs. However, you can CANCEL your order within 3 working days after you placed your order except if you placed a rush order.


In the unlikely event that the custom product should not meet your expectations due to material, workmanship or improper fit due to our mistake, we will REPAIR OR REPLACE your item, at our option, without charge. We will issue UPS Call Tag to pick up the product at our expense and bring it back for quality inspection or repair.


After 30 days we are not liable for shipping and packaging costs incurred by the customer on returned items for repairs or replacement.


We need to learn about the problem as soon as possible or within 15 days of receipt of your item. Please send an email to or call 1-888-487-2377 to report the problem. 


If our stock item you have purchased turns out to be unsuitable for your needs, you can  RETURN it at your expense for a CREDIT within 30 days of receipt of your item. We cannot wave original shipping charges.


You have to pay insurance for the returning item (it is usually only a couple dollars). We cannot get a refund from UPS or FedEx if the item is damaged. Only the shipper gets paid for the damaged shipment. We will refund only items not damaged in shipping or partial refunds if there is a partial damage.


Item must be in new condition with original packaging and accessories. Please contact us to obtain a return authorization and shipping instructions. Any item returned without approved return authorization will be refused.


Credit will be issued within seven days after we receive the item back. We will credit your credit card or PayPal account.


Due to the most products being a custom-built item for your particular furniture, we cannot accept returns based on the dislike of the color selections you have made.

Warranty - OUR PLEDGE TO YOU


Our table pads will be made to your full satisfaction.

Upon delivery and after your inspection, if there is any issue concerning workmanship or materials - we will restore or substitute your pads at no cost to you.


You have the right to ask for repair or replacement of complete pad or any section for any reason that may emerge during your ownership. This right covers material defects or any other issue - even your own negligence. Just call us to request repair and send us your table pad back with included proof of purchase. Replacement will be ship back at our expense


This warranty applies to the original owner. This warranty does not apply to the products in commercial applications. Other legal rights differ by the State you are residing.



You can shop at Heartland Table Pads with confidence. Shopping at Heartland Table Pads is safe. We guarantee that every transaction you make here will be safe. If you gave us your credit card information over the phone, as soon as the credit card went through the payment gateway, we are shredding your credit card information. We never keep your credit card information on our server.


Our website credit card payment processing has PASSED rigorous CDG Commerce Payment Card Industry compliance tests. See the certificates at the bottom of the page. Displayed CDG 360 seals indicate that Heartland Table Pads has taken security steps to protect customer credit card numbers and other sensitive information.


For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy or Pay Pal Privacy policy.


NOTE: Indiana residents will be charged 7% Tax.

We accept:
VISA
MASTER CARD
AMERICAN EXPRESS
DISCOVERPAYPAL

We do accept Checks and Cash, too