In the unlikely event you are not pleased with your purchase, neither are we!
Please get in touch with us, and we will go out of our way to fix it.
We manufacture rectangular or oblong Custom Table Extension Pads to meet individual specifications. It is a reason why we are not able to provide advanced pricing and shipping costs.
Step 1. Send Us Information
Please fill out the Request Form on this page or email us at contact@heartlandtablepads.com. We will respond ASAP.
You can also call us at 888-487-2377 or 877-447-8447 Monday to Friday, 8:00 AM to 5:00 PM [EST]
Please answer all required questions so we can send you an offer with all the details and options. Describe what you want to accomplish and how many people you would like to accommodate around the Extension Pad. Let us know the size of the room where the Extension Pad will be situated.
Step 2. We will send you a response with construction details, the total price, and the shipping expense
After we have received all necessary information, including table size and shape, table height, selected colors, etc., we will email or call you (your preference, at your convenience) to inform you of the item's construction, price, and shipping charges. Since we are committed to meeting your specifications and hope to exceed your expectations, we will communicate with you as long as necessary to achieve both objectives.
Step 3. Check out - Placing the order
Once you have verified the accuracy of all details relating to your job request and are ready to place your order, we will send you a link to our Checkout Page, tailored to your specifications, so that you can submit a secure payment for the job. If you feel uncomfortable entering the payment online, call us, and we will complete the transaction over the phone.
Since it is customized, once we put your order into production, it cannot be canceled (as with rush orders).
When we ship your order, UPS will email you the tracking number.
If you encounter any problems after receiving your order, contact us immediately with your reference number.
Our pledge: We will resolve all issues to your satisfaction.
To help you select the Extension Table Pad that best meets all your needs, we need to know the following:
Please, use the Comments field to enter as many details as you can. If you prefer, send us an email instead of filling out the form.
PLEASE NOTE:It is always a good idea to check your SPAM folder to be sure that you don’t miss our emailed response to your requests or inquiries.